Getting help

Each guide carries the troubleshooting for its own topic:

• Install problems, container logs and database connections: Installing Tagaris.
• Licence keys, seats, activation and air-gapped installs: Licensing.
• Sign-in problems, the break-glass account and two-factor recovery: Roles and access and Two-factor authentication.
• The single sign-on button missing or failing, with any provider: Single sign-on.
• Test emails failing: Email.
• Restores and moving servers: Backups.
• Migrations from Snipe-IT or GLPI not reading, or a CSV not mapping: Importing.
• The staff issue form, its link or its own hostname: Issues.
• Device sync from Intune or Jamf: Device sync.

The Feedback page (Help in the app's menu) sends a note straight from the app.

Contact

• Support: support@goodhallsolutions.co.uk
• Feedback on device sync and the Entra people import, which are free and still in testing: beta@tagaris.co.uk. No key is needed to use them.

When reporting a problem, the image tag you are running (for example goodhallsolutions/tagaris:2.5.1), your install method (compose or plain docker run) and the relevant container logs shorten the round trip considerably.