Getting help
Each guide carries the troubleshooting for its own topic:
- Install problems, container logs and database connections: Installing Tagaris.
- Licence keys, activation and air-gapped installs: Licensing.
- Sign-in problems, the break-glass account and two-factor recovery: Roles and Two-factor authentication.
- The single sign-on button missing or failing: Single sign-on.
- Test emails failing: Email.
- Restores and moving servers: Backups.
Contact
- Support: support@goodhallsolutions.co.uk
- Beta keys for device and directory sync: beta@tagaris.co.uk
When reporting a problem, the image tag you are running (for example
goodhallsolutions/tagaris:2.2.0), your install method (compose or plain
docker run) and the relevant container logs shorten the round trip
considerably.